By placing your order you agree to the terms and conditions.
Free shipping is by standard post and can take 7-14 days. For faster delivery please add a courier upgrade to shipping
Free post is available to any postal address including rural. Please check your address is suitable for post here:
Courier/tracked delivery: If you havent received your order, please let us know within a maximum of 15 days.
Pet tags: We do our best to provide an appropriate split ring attachment to fit the size of the tag. It is up to the end user to determine if the split ring is of suitable strength for their pets. We are unable to replace lost tags.
Cancellations can be made on orders not yet shipped, unless custom made (eg Pet Tags and Signs) which may incur a penalty. Please email as soon as possible if you wish to change or cancel your order.
Non custom made items can be returned in original condition for a refund (excluding shipping costs) within 15 days.
Please email to arrange return of products.
Upon submitting order, you are legally obligated to complete the transaction. We try to get products made as soon as possible, and often do so before payment clears. You are responsible for any collection costs if payment is not made within 30 days of placing an order.
We will fulfil our obligations under the Consumer Guarantees Act.
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